Resumen

CASTRO, NATALIA; BORGES, ANA MARÍA; BAQUERO, NANCY  y  RODRIGUEZ, SIMÓN. Modelo para la selección de software ERP: el caso de VenezuelaMODEL FOR THE SELECTION OF ERP SOFTWARE: THE VENEZUELAN CASE. Rev. Fac. Ing. UCV [online]. 2006, vol.21, n.1, pp.125-137. ISSN 0798-4065.

Enterprise Resource Planning Systems (ERP) have become critical elements in the manufacturing field. An ERP system consists of a set of managerial tools that support the decision-making process, generate full integration among the functional areas of the company, produce high levels of productivity in the supply chain and reduce the company costs and inventories, among many other benefits. However, the ERP software selection process is not an easy task and needs special attention. In order to make this process as effective and efficient as possible, a model is proposed in this article. This model allows companies to find the alternative most suitable for the organization requirements, considering the experience of other companies that have already used ERP systems in order to obtain efficiency in the selection process as well as in the system implementation and operation. The model takes into account the expertise from venezuelan companies, that have previously implemented ERP software and allow the organization to incorporate their specific needs and particular criteria, as input variables. The model was developed based on the article: «Factors for the selection of ERP software in large manufacturing companies: the venezuelan case» [Castro, 2004], applying the Analytic Hierarchy Process (AHP) and using statistical tools as cluster analysis.

Palabras clave : Software ERP; selection model; analytic hierarchy process; hierarchic clustering; management systems.