<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2542-3088</journal-id>
<journal-title><![CDATA[Revista Arbitrada Interdisciplinaria Koinonía]]></journal-title>
<abbrev-journal-title><![CDATA[Koinonía]]></abbrev-journal-title>
<issn>2542-3088</issn>
<publisher>
<publisher-name><![CDATA[Fundación Koinonía]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2542-30882024000300152</article-id>
<article-id pub-id-type="doi">10.35381/r.k.v9i1.3680</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Gestión de la calidad y estrés laboral en personal hotelero]]></article-title>
<article-title xml:lang="en"><![CDATA[Quality management and work stress in hotel personnel]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Flores-Matienzo]]></surname>
<given-names><![CDATA[Prysyla Stheffany]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Carbonell-García]]></surname>
<given-names><![CDATA[Carmen Elena]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Concha-Huarcaya]]></surname>
<given-names><![CDATA[Manuel Alejandro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Alva-Olivos]]></surname>
<given-names><![CDATA[Manuel Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>01</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>01</month>
<year>2024</year>
</pub-date>
<volume>9</volume>
<fpage>152</fpage>
<lpage>160</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_arttext&amp;pid=S2542-30882024000300152&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_abstract&amp;pid=S2542-30882024000300152&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_pdf&amp;pid=S2542-30882024000300152&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Respecto al objetivo fue determinar la relación entre la gestión de la calidad y el estrés laboral en el Saint Germain Hotel de Trujillo, 2023. La investigación siguió un curso alineado como descriptivo no experimental, la población ascendió al total de 30 trabajadores formales en el Saint Germain Hotel de Trujillo al año 2023. Existe estadísticamente una correlación positiva, además de media, entre gestión de la calidad y estrés laboral (0.684 obtenido con el estadígrafo &#8220;r&#8221; de Pearson), dicho resultado alcanzó una significancia de 0,029 cumpliendo con el parámetro p &lt; 0,05, ello revela que en caso en que las puntuaciones tengan un aumento en una variable, entonces el aumento se registrará en la segunda variable y viceversa. Se admitió categóricamente la medular hipótesis que admite la correlación.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT Regarding the objective was to determine the relationship between quality management and work stress at Saint Germain Hotel in Trujillo, 2023. The research followed a course aligned as descriptive non-experimental, the population amounted to the total of 30 formal workers in the Saint Germain Hotel of Trujillo to the year 2023.there is statistically a positive correlation besides mean between quality management and labor stress (0.684 obtained with the Pearson's "r" statistic), such result reached a significance of 0.029 fulfilling the parameter p &lt; 0.05, it reveals that in case the scores have an increase in one variable, then the increase will be registered in the second variable and vice versa. The medullar hypothesis admitting the correlation was categorically admitted.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Instalación turística]]></kwd>
<kwd lng="es"><![CDATA[instalación recreativa]]></kwd>
<kwd lng="es"><![CDATA[salud mental]]></kwd>
<kwd lng="en"><![CDATA[Tourist facilities]]></kwd>
<kwd lng="en"><![CDATA[recreational facilities]]></kwd>
<kwd lng="en"><![CDATA[mental health]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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