<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2542-3088</journal-id>
<journal-title><![CDATA[Revista Arbitrada Interdisciplinaria Koinonía]]></journal-title>
<abbrev-journal-title><![CDATA[Koinonía]]></abbrev-journal-title>
<issn>2542-3088</issn>
<publisher>
<publisher-name><![CDATA[Fundación Koinonía]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2542-30882024000300218</article-id>
<article-id pub-id-type="doi">10.35381/r.k.v9i1.3686</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Calidad de servicio y su relación con la satisfacción del usuario - área de finanzas]]></article-title>
<article-title xml:lang="en"><![CDATA[Quality of service and its relation to user satisfaction - finance area]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Armas-Zavaleta]]></surname>
<given-names><![CDATA[Kelly Paola]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arroyo-Rosales]]></surname>
<given-names><![CDATA[Elizabeth Madeleine]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Armas-Zavaleta]]></surname>
<given-names><![CDATA[María Isabel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rodríguez-Román]]></surname>
<given-names><![CDATA[Rufino]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Chimbote Áncash]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>01</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>01</month>
<year>2024</year>
</pub-date>
<volume>9</volume>
<fpage>218</fpage>
<lpage>227</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_arttext&amp;pid=S2542-30882024000300218&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_abstract&amp;pid=S2542-30882024000300218&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_pdf&amp;pid=S2542-30882024000300218&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Se estableció como objetivo determinar la relación entre la calidad de servicio y la satisfacción del usuario en el área de finanzas del alumno en una universidad de Nuevo Chimbote, Ancash - Perú. El tipo fue descriptivo con diseño no experimental, la población fue de 350 estudiantes. Existe una relación significativa entre la calidad de servicio y satisfacción del usuario en el área de finanzas del alumno en una universidad de Nuevo Chimbote en Ancash cuyo coeficiente Rho fue igual a 0.945, demostrándose la hipótesis planteada y rechazando a la hipótesis nula, además se determinó la importancia que presentan los servicios educativos y el trato que se brinda a los estudiantes para que se encuentren satisfecho con el servicio que reciben.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The objective was to determine the relationship between service quality and user satisfaction in the area of student finance at a university in Nuevo Chimbote, Ancash, Peru. The type was descriptive with non-experimental design, the population was 350 students. There is a significant relationship between the quality of service and user satisfaction in the area of student finance in a university of Nuevo Chimbote in Ancash whose Rho coefficient was equal to 0.945, demonstrating the hypothesis and rejecting the null hypothesis, also determined the importance of educational services and the treatment given to students so that they are satisfied with the service they receive.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Calidad de la vida laboral]]></kwd>
<kwd lng="es"><![CDATA[organización del trabajo]]></kwd>
<kwd lng="es"><![CDATA[satisfacción en el trabajo.]]></kwd>
<kwd lng="en"><![CDATA[Quality of working life]]></kwd>
<kwd lng="en"><![CDATA[work organization]]></kwd>
<kwd lng="en"><![CDATA[job satisfaction. (UNESCO Thesaurus).]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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