<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2665-0304</journal-id>
<journal-title><![CDATA[Ingenium et Potentia. Revista Electrónica Multidisciplinaria de Ciencias Básicas, Ingeniería y Arquitectura]]></journal-title>
<abbrev-journal-title><![CDATA[Ingenium et Potentia]]></abbrev-journal-title>
<issn>2665-0304</issn>
<publisher>
<publisher-name><![CDATA[Fundación Koinonía]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2665-03042024000100054</article-id>
<article-id pub-id-type="doi">10.35381/i.p.v6i10.3856</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Plan estratégico de mejoras para los procesos administrativos y operativos de las empresas públicas]]></article-title>
<article-title xml:lang="en"><![CDATA[Strategic improvement plan for the administrative and operational processes of public companies]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Romero-Nava]]></surname>
<given-names><![CDATA[Marco Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional Experimental Francisco de Miranda  ]]></institution>
<addr-line><![CDATA[ Estado Falcón]]></addr-line>
<country>Venezuela</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2024</year>
</pub-date>
<volume>6</volume>
<numero>10</numero>
<fpage>54</fpage>
<lpage>72</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_arttext&amp;pid=S2665-03042024000100054&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_abstract&amp;pid=S2665-03042024000100054&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_pdf&amp;pid=S2665-03042024000100054&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN: El objetivo de esta investigación estuvo orientado en el diseño de un plan estratégico de mejoras para los procesos administrativos y operativos de las empresas públicas. Por su modalidad la investigación se consideró de campo con un diseño no experimental. Para el estudio se empleó la observación directa, entrevista no estructurada y los grupos focales. La investigación se inició con un diagnóstico integral de las empresa, el cual se desarrolló mediante la metodología de Jack Fleitman, seguidamente se determinaron las oportunidades de mejora para las áreas administrativas y operativas de las organizaciones. A partir de los resultados se formularon tres estrategias de mejoras, las cuales fueron generadas y validadas a través de tormentas de ideas con los gerentes de las áreas con deficiencias. Finalmente se diseñó el plan de acción para la implementación de estrategias con sus respectivas actividades, y tiempos de ejecución para su logro.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT: The objective of this research was focused on the design of a strategic improvement plan for the administrative and operational processes of public companies. Due to its modality, the research was considered field with a non-experimental design. For the study, direct observation, unstructured interviews and focus groups were used. The research began with a comprehensive diagnosis of the company, which was developed using the methodology of Jack Fleitman, then the opportunities for improvement for the administrative and operational areas of the organizations were determined. Based on the results, three improvement strategies were formulated, which were generated and validated through brainstorming with the managers of the areas with deficiencies. Finally, the action plan was designed for the implementation of strategies with their respective activities, and execution times to achieve them.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Gestión]]></kwd>
<kwd lng="es"><![CDATA[planificación estratégica]]></kwd>
<kwd lng="es"><![CDATA[gerencia]]></kwd>
<kwd lng="es"><![CDATA[organizaciones públicas]]></kwd>
<kwd lng="en"><![CDATA[Management]]></kwd>
<kwd lng="en"><![CDATA[strategic planning]]></kwd>
<kwd lng="en"><![CDATA[management]]></kwd>
<kwd lng="en"><![CDATA[public organizations]]></kwd>
</kwd-group>
</article-meta>
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