<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2665-0398</journal-id>
<journal-title><![CDATA[Aula Virtual]]></journal-title>
<abbrev-journal-title><![CDATA[Aula Virtual]]></abbrev-journal-title>
<issn>2665-0398</issn>
<publisher>
<publisher-name><![CDATA[Fundación Aula Virtual]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2665-03982024000202081</article-id>
<article-id pub-id-type="doi">10.5281/zenodo.14673456</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[INTEGRACIÓN DE CHATBOTS EN ENTORNOS ORGANIZACIONALES PÚBLICAS: RETO PARA MEJORAR LA COMUNICACIÓN]]></article-title>
<article-title xml:lang="en"><![CDATA[INTEGRATING CHATBOTS IN PUBLIC ORGANIZATIONAL ENVIRONMENTS: A CHALLENGE TO IMPROVE COMMUNICATION]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Contreras Rivera]]></surname>
<given-names><![CDATA[Robert Julio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Panta Salazar]]></surname>
<given-names><![CDATA[Javier Francisco]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Morales Chalco]]></surname>
<given-names><![CDATA[Osmart Raul]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bazán Robles]]></surname>
<given-names><![CDATA[Romel Darío]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Palacios Sánchez]]></surname>
<given-names><![CDATA[José Manuel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Cesar Vallejo  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Cesar Vallejo  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Nacional del Callao  ]]></institution>
<addr-line><![CDATA[Callao ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidad Nacional Federico Villareal  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Perú</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<volume>5</volume>
<numero>12</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_arttext&amp;pid=S2665-03982024000202081&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_abstract&amp;pid=S2665-03982024000202081&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_pdf&amp;pid=S2665-03982024000202081&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La integración de Chatbots ha sido explorada en diversas disciplinas, con sus impactos más significativos observados en el ámbito organizacional. Sin embargo, sigue siendo un campo que requiere más investigación para comprender a fondo su alcance y potencial. El objetivo principal de este estudio fue analizar el impacto de la integración de Chatbots en diversos contextos. Para llevar a cabo esta investigación, se realizó una revisión sistemática utilizando el método PRISMA, y la base de datos seleccionada para la búsqueda fue Scopus. Se emplearon operadores booleanos como AND, OR y NOT para refinar la búsqueda. En total, se seleccionaron 60 artículos de diversas regiones. Los resultados obtenidos revelaron que la integración de Chatbots tiene tanto efectos positivos como negativos en distintos ámbitos. Estos programas mantienen su enfoque en proporcionar información de manera eficiente y llevar a cabo tareas fundamentales. Sin embargo, es crucial tener en cuenta que su implementación puede conllevar desafíos y consecuencias inesperadas. En conclusión, la incorporación de Chatbots en entornos diversos ha demostrado ser una herramienta con potencial para mejorar la eficiencia y la comunicación. No obstante, es esencial continuar investigando y desarrollando directrices claras para su integración efectiva, considerando los impactos a corto y largo plazo en las organizaciones y otros contextos de aplicación.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Chatbot integration has been explored in various disciplines, with its most significant impacts observed in the organizational field. However, it remains a field that requires further research to fully understand its scope and potential. The main objective of this study was to analyze the impact of Chatbot integration in various contexts. To carry out this research, a systematic review was conducted using the PRISMA method, and the database selected for the search was Scopus. Boolean operators such as AND, OR, and NOT were used to refine the search. In total, 60 articles from various regions were selected. The results obtained revealed that Chatbot integration has both positive and negative effects in different fields. These programs maintain their focus on providing information efficiently and carrying out fundamental tasks. However, it is crucial to keep in mind that their implementation can entail challenges and unexpected consequences. In conclusion, the incorporation of Chatbots in diverse environments has proven to be a tool with the potential to improve efficiency and communication. However, it is essential to continue researching and developing clear guidelines for their effective integration, considering the short- and long-term impacts on organizations and other application contexts.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Integración]]></kwd>
<kwd lng="es"><![CDATA[Chatbots]]></kwd>
<kwd lng="es"><![CDATA[métodos de investigación e impacto]]></kwd>
<kwd lng="en"><![CDATA[Integration]]></kwd>
<kwd lng="en"><![CDATA[Chatbots]]></kwd>
<kwd lng="en"><![CDATA[research methods and impact]]></kwd>
</kwd-group>
</article-meta>
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