<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2665-0398</journal-id>
<journal-title><![CDATA[Aula Virtual]]></journal-title>
<abbrev-journal-title><![CDATA[Aula Virtual]]></abbrev-journal-title>
<issn>2665-0398</issn>
<publisher>
<publisher-name><![CDATA[Fundación Aula Virtual]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2665-03982024000202086</article-id>
<article-id pub-id-type="doi">10.5281/zenodo.14801802</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[MODELO DE GESTIÓN POR PROCESOS EN LA MEJORA DE SERVICIOS MÉDICO LEGALES EN UN MINISTERIO DEL ESTADO PERUANO]]></article-title>
<article-title xml:lang="en"><![CDATA[PROCESS MANAGEMENT MODEL IN THE IMPROVEMENT OF MEDICAL-LEGAL SERVICES IN A PERUVIAN MINISTRY OF STATE]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lino Gamarra]]></surname>
<given-names><![CDATA[Augusto Homero]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Medina Sotelo]]></surname>
<given-names><![CDATA[Cristian Gumercindo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Surpachin Miranda]]></surname>
<given-names><![CDATA[Iván Enrique]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pandia Yáñez]]></surname>
<given-names><![CDATA[Edward Jimmy]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cueva Quezada]]></surname>
<given-names><![CDATA[Nilton Isaías]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Amazónica de Madre de Dios  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<volume>5</volume>
<numero>12</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_arttext&amp;pid=S2665-03982024000202086&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_abstract&amp;pid=S2665-03982024000202086&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_pdf&amp;pid=S2665-03982024000202086&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: La investigación ha tenido como objetivo, determinar la influencia de la gestión por procesos en la mejora de los servicios médico legales en un Ministerio del Estado peruano, en el marco de un compromiso y contribución a los objetivos de desarrollo sostenible, asociado al objetivo 8 trabajo decente y crecimiento económico. El estudio fue de tipo básica, de enfoque cuantitativo, de diseño no experimental, corte transversal y paradigma positivista. La técnica empleada, fue la encuesta y como instrumento el cuestionario, con 20 interrogantes por variable, validados por juicio de expertos. Como muestra se consideró a 70 colaboradores para ser evaluados, determinándose que el 44.3% considera la importancia de gestión por procesos para lograr la mejora de los servicios médico legales en un nivel alto, asimismo se tiene que el valor de (Wald=24,540) y p=0,000 &lt; 0,05 a través de la prueba no paramétrica de Regresión Logística Ordinal, además se obtuvo el valor de Nagelkerke de 0,613, el cual representa el 61,3% de influencia de la gestión por procesos, sobre la mejora de los servicios médico legales.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: The objective of the research was to determine the influence of process management in the improvement of medical-legal services in a Peruvian Ministry of State, within the framework of a commitment and contribution to the sustainable development objectives, associated with the objective 8 decent work and economic growth. The study was basic, with a quantitative approach, non-experimental design, cross-sectional and positivist paradigm. The technique used was the survey and the instrument was the questionnaire, with 20 questions per variable, validated by expert judgment. As a sample, 70 collaborators were considered to be evaluated, determining that 44.3% consider the importance of process management to achieve the improvement of medical-legal services at a high level, also the value of (Wald=24,540) and p =0.000 &lt; 0.05 through the non-parametric Ordinal Logistic Regression test, the Nagelkerke value of 0.613 was also obtained, which represents 61.3% of the influence of process management on the improvement of services medical legal.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Gestión por procesos]]></kwd>
<kwd lng="es"><![CDATA[procesos estratégicos]]></kwd>
<kwd lng="es"><![CDATA[procesos operativos]]></kwd>
<kwd lng="es"><![CDATA[procesos de soporte]]></kwd>
<kwd lng="es"><![CDATA[mejora continua]]></kwd>
<kwd lng="en"><![CDATA[Process management]]></kwd>
<kwd lng="en"><![CDATA[strategic processes]]></kwd>
<kwd lng="en"><![CDATA[operational processes]]></kwd>
<kwd lng="en"><![CDATA[support processes]]></kwd>
<kwd lng="en"><![CDATA[continuous improvement]]></kwd>
</kwd-group>
</article-meta>
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