<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2739-0063</journal-id>
<journal-title><![CDATA[Revista InveCom]]></journal-title>
<abbrev-journal-title><![CDATA[Revista InveCom]]></abbrev-journal-title>
<issn>2739-0063</issn>
<publisher>
<publisher-name><![CDATA[Asociación Investigadores Venezolanos de la Comunicación]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2739-00632025000102078</article-id>
<article-id pub-id-type="doi">10.5281/zenodo.12194029</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Actualizaciones tecnológicas en Chatbots legales en América Latina: revisión de su impacto en eficacia y efectividad]]></article-title>
<article-title xml:lang="en"><![CDATA[Technological updates in legal Chatbots in Latin America: review of their impact on efficiency and effectiveness]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Chamoli Falcón]]></surname>
<given-names><![CDATA[Andy Williams]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bautista]]></surname>
<given-names><![CDATA[Leonor Abad]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Limonchi Fales]]></surname>
<given-names><![CDATA[Ernesto Wenceslao]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Tecnológica del Perú  ]]></institution>
<addr-line><![CDATA[Piura ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Cesar Vallejo  ]]></institution>
<addr-line><![CDATA[Piura ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Cesar Vallejo  ]]></institution>
<addr-line><![CDATA[Piura ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2025</year>
</pub-date>
<volume>5</volume>
<numero>1</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_arttext&amp;pid=S2739-00632025000102078&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_abstract&amp;pid=S2739-00632025000102078&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_pdf&amp;pid=S2739-00632025000102078&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN En este artículo de revisión bibliográfica, se evaluó el impacto de las actualizaciones tecnológicas en los chatbots legales en América Latina. Se encontró que las actualizaciones tecnológicas, como la inteligencia artificial, mejoraron la eficacia y personalización de los servicios legales automatizados. La adaptabilidad de los chatbots legales ha llevado a una mayor satisfacción de los usuarios y a una atención más eficiente. Este estudio, en línea con el objetivo de evaluar el impacto de las actualizaciones tecnológicas, se basó en una metodología de revisión bibliográfica. Los resultados destacan la importancia de seguir explorando las tecnologías avanzadas en el ámbito legal. Se recomienda investigar la integración de tecnologías complementarias y abordar la aceptación de los usuarios. La conclusión principal es que las actualizaciones tecnológicas en los chatbots legales pueden mejorar significativamente la calidad de los servicios legales en América Latina, promoviendo una mayor eficacia y personalización en la atención legal.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT In this literature review article, the impact of technological updates on legal chatbots in Latin America was evaluated. Technology upgrades, such as artificial intelligence, were found to improve the effectiveness and personalization of automated legal services. The adaptability of legal chatbots has led to greater user satisfaction and more efficient service. This study, in line with the objective of evaluating the impact of technological updates, was based on a literature review methodology. The results highlight the importance of continuing to explore advanced technologies in the legal field. It is recommended to investigate the integration of complementary technologies and address user acceptance. The main conclusion is that technological updates in legal chatbots can significantly improve the quality of legal services in Latin America, promoting greater efficiency and personalization in legal care.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[chatbots legales]]></kwd>
<kwd lng="es"><![CDATA[efectividad]]></kwd>
<kwd lng="es"><![CDATA[eficacia.]]></kwd>
<kwd lng="en"><![CDATA[legal chatbots]]></kwd>
<kwd lng="en"><![CDATA[effectiveness]]></kwd>
<kwd lng="en"><![CDATA[efficiency]]></kwd>
</kwd-group>
</article-meta>
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