<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2739-0063</journal-id>
<journal-title><![CDATA[Revista InveCom]]></journal-title>
<abbrev-journal-title><![CDATA[Revista InveCom]]></abbrev-journal-title>
<issn>2739-0063</issn>
<publisher>
<publisher-name><![CDATA[Asociación Investigadores Venezolanos de la Comunicación]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2739-00632025000102081</article-id>
<article-id pub-id-type="doi">10.5281/zenodo.12540162</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Calidad del servicio al cliente y exclusividad en la experiencia turística de lujo en Perú]]></article-title>
<article-title xml:lang="en"><![CDATA[Customer service quality and exclusivity in Peru's luxury tourism experience]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Huamán de los Heros]]></surname>
<given-names><![CDATA[Claudio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Calanchez Urribarri]]></surname>
<given-names><![CDATA[África]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad San Ignacio de Loyola  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad San Ignacio de Loyola  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2025</year>
</pub-date>
<volume>5</volume>
<numero>1</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_arttext&amp;pid=S2739-00632025000102081&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_abstract&amp;pid=S2739-00632025000102081&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://ve.scielo.org/scielo.php?script=sci_pdf&amp;pid=S2739-00632025000102081&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN El servicio al cliente en la industria turística es fundamental para la satisfacción de los viajeros y el éxito empresarial en este sector, dado que los turistas valoran vivencias auténticas, memorables, sostenibles y personalizadas, resaltando la importancia de la atención recibida. La excelencia y exclusividad en el servicio impulsan el desarrollo turístico al brindar asistencia y trato personalizado, diferenciando a las empresas al satisfacer las necesidades de los viajeros. En este contexto, el objetivo general de la investigación fue evaluar la relación entre la calidad del servicio al cliente y la exclusividad en las experiencias turísticas de lujo en Paracas. El estudio se enfocó en un enfoque cuantitativo y un diseño no experimental, transversal y descriptivo-correlacional. Se recolectaron datos de 334 turistas en Paracas a través de encuestas para analizar las variables de estudio. Para garantizar la confiabilidad en los instrumentos de recolección de datos (cuestionario), se realizaron diversas pruebas estadísticas, como el cálculo de la media y la desviación estándar, el Alfa de Cronbach (0,798) y el &#969; de McDonald (0,812) como medidas de consistencia interna. Los resultados revelaron niveles medios de calidad del servicio (54,5%) y exclusividad en las experiencias turísticas de lujo en Paracas (48,5%), con una relación positiva débil entre ellas (Rho=0,175), destacando la importancia de mejorar estos aspectos para satisfacer las demandas de los viajeros en el sector turístico de lujo en la región.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT Customer service in the tourism industry is essential for traveler satisfaction and business success in this sector, since tourists value authentic, memorable, sustainable and personalized experiences, highlighting the importance of the attention received. Excellence and exclusivity in service drive tourism development by providing assistance and personalized treatment, differentiating companies by meeting the needs of travelers. In this context, the general objective of the research was to evaluate the relationship between the quality of customer service and exclusivity in luxury tourism experiences in Paracas. The study focused on a quantitative approach and a non-experimental, cross-sectional, and descriptive-correlational design. Data were collected from 334 tourists in Paracas through surveys to analyze the study variables. To ensure the reliability of the data collection instruments (questionnaire), various statistical tests were performed, such as the calculation of the mean and standard deviation, Cronbach's alpha (0.798) and McDonald's &#969; (0.812) as measures of internal consistency. The results revealed average levels of service quality (54.5%) and exclusivity in luxury tourism experiences in Paracas (48.5%), with a weak positive relationship between them (Rho=0.175), highlighting the importance of improving these aspects to meet the demands of travelers in the luxury tourism sector in the region.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[turismo de lujo]]></kwd>
<kwd lng="es"><![CDATA[exclusividad]]></kwd>
<kwd lng="es"><![CDATA[calidad del servicio]]></kwd>
<kwd lng="en"><![CDATA[luxury tourism]]></kwd>
<kwd lng="en"><![CDATA[exclusivity]]></kwd>
<kwd lng="en"><![CDATA[quality of service]]></kwd>
</kwd-group>
</article-meta>
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