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González Pertuz, Blanca and Atencio Cárdenas, Edith
Incidencia del factor humano y la calidad de servicio en organizaciones privadas del estado Zulia
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Revista de Ciencias Sociales
, Set 2010, vol.16, no.3, p.468-480. ISSN 1315-9518
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Atencio Cárdenas, Edith and González Pertuz, Blanca
Calidad de servicio en la editorial de la Universidad del Zulia (EDILUZ)
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Revista de Ciencias Sociales
, Abr 2007, vol.13, no.1, p.172-186. ISSN 1315-9518
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