Resumen

LIZARZABAL, Maribel; RODRIGUEZ DE LEON, Luís  y  POLEO, José Ramón. Calidad de los Programas de Postgrado de Gastroenterología en Venezuela: Parte II. Percepción del estudiante (satisfacción del usuario). Gen [online]. 2007, vol.61, n.4, pp.266-276. ISSN 0016-3503.

When we talk about Post-graduated education we are talking about Health Quality. The quality perceived by the users is basic. There are approximately seventy students within the sixteen Post-graduated Programs in Gastroenterology in Venezuela. All of them differ in curriculum, academic and research structure and even in their own graduated profile. We previously evaluated the presence of a structured curricular design as well as the identification of human resources, physical, academic, research and management features. Now, our aim was to test their individual and global quality through the point of view of their users: the students. The sample was 46 students who answered anonymously. Results: In the userÊs landscape, 13% and 8.7% of the Programs were graded A and B, according to quality. An important group (71.7%) graded C and 6.5% D. Users perception differs from Directors perception who evaluated more than half (57%) as A-B Quality, versus 21,7% in A-B Quality from the users point of view. Evaluation of individual quality indicators detected similar deficiencies as detected in the previous research. As members of the educational Committee of the Venezuelan Society of Gastroenterology, we propose curriculum standardization and advise to solve the deficient indicators of quality detected.

Palabras clave : Gastroenterology; Postgraduate Program; Quality; Indicators.