Abstract

LIZARZABAL, M et al. Modelo Europeo de calidad (EFQM) para una sociedad médico-científica: Caso: Sociedad Venezolana de Gastroenterología. Gen [online]. 2009, vol.63, n.2, pp.99-102. ISSN 0016-3503.

Aim: 2006-2008 Venezuelan Gastroenterology Society management evaluation according with EFQM Model: "Excellent results in organization performance, staff &clients satisfaction with community impact can be only accomplished by a leadership able to guide process, strategies alliances, human and economic resources". Method: SVG staff auto evaluation. Agents: LEADEARSHIP: Strategic Plan promoted interaction and social commitment. (90% Strength) POLITICS & STRATEGY: SVG philosophical frame was spread. "Leadership in gratifying way", "Capture & Retain members", "More Training-Information Programs", "Fortify previous Alliances", "Financial Strategies" and "Organizational Platform" (64% Strength):. PERSONNEL: Gastroenterologist and SVG positions´s profiles were defined. Training activities and financial benefits were accomplished. (82% Strength) RESOURCE: Operative Plan was introduced to commercial enterprises. Previous and new alliances were strengthened (90% Strength). PROCESS: Proceedings, Forms and Activities Report were implemented. Providers, Events and Assets summary were evaluated. Physic& electronic files got support (82% Strength). Results: CLIENTS SATISFACTION: 82% in GPs, specialists, and Enterprises. PERSONNEL SATISFACTION: 55% (to be improved.) Awards, International exchanges and Fellowships were generated. SOCIAL IMPACT (82%): Spreading GI information was crucial point. ENTERPRISE SATISFACTION: 82% measured at the end of the events. 2006-2008 SVG EFQM score is good but may be optimized. We will keep planning management continuity, members training and information to community.