Abstract

URQUIA, Genny et al. Gerencia de Calidad del Instituto Nacional de Higiene “Rafael Rangel”. Avances y Logros. INHRR [online]. 2008, vol.39, n.1, pp.86-89. ISSN 0798-0477.

The institutional restructuring, developed in 1990, has impulsed the creation of the Quality Management with the pur pose of designing and establishing the procedures for improving the supplies and services of “The National Institute of Hygiene (Instituto Nacional de Higiene) “Rafael Rangel”. Since 2002, the resources have been assigned, to this Management, to develop and implement a Quality Control System (Q.C.S.), in the procedures undertaken in the Institution. In the year of 2004, the Institution Policy of Quality was established for. Between 2004 and 2008, a training program For the institutional personnel, including Internal and External courses, has been applied with the purpose of sensitizing, preparing, and committing the human talent in the development of Q.C.S. In the same way, the quality team developed the standardization of the document with the design and implementation of a Control System for the elaboration, revision and approving of the documentation of administrative and technical procedures of the Institution, by means of creating the Standardized Procedures and Documents. The Quality Control Management gives support to Food Division Laboratories with the purpose of selecting certification methods for validating their competition. In 2006, the institution began a permanent program oftechnical audits to verify the fulfillment of the national and international rules.This internal audits are applied to all of the functioning supporting units, as administrative back-up, as well as to suppliers of goods and services as guarantee of quality on behalf of the programmed audits. The main benefits and impacts, in implementing Q.C.S., to the process developed in The National Institute of Hygiene (“Instituto Nacional de Higiene) “Rafael Rangel”, are described as follows: • Produce better supplies and services • Be efficient and reduce production costs • Obtain satisfied Internal and External Users-Clients

Keywords : National Hygiene Institute-Venezuela-Quality Management; Health Institutions-Venezuela-Quality Control.