Resumen

CASTRO, Inelia  y  BERNAL, Deyanira. Knowledge preservation as a key dimension in business management and its synergies with the SDGs. A case study. Espacios [online]. 2025, vol.46, n.3, pp.498-509.  Epub 18-Jul-2025. ISSN 0798-1015.  https://doi.org/10.48082/espacios-a25v46n03p39.

The study analyzed knowledge management in the commercial sector from a managerial perspective through a qualitative case study. A “Very High” level was observed across all dimensions, with Commercial Manager 7 standing out at 97.8%. The findings conclude that knowledge management led by competent managers enhances organizational performance and contributes to global sustainability goals. As a result, the implementation of an internal mentoring program is proposed, led by the top-performing manager to strengthen knowledge transfer and leadership within the organization.

Palabras clave : dimensions of the knowledge management process; internal mentoring; organizational strategies.

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