Abstract

MONTERO, Carmen et al. JOB SATISFACTION LEVEL OF ADMINISTRATIVE PROFESSIONAL WORKERS AT A MANUFACTURING COMPANY LOCATED IN EASTERN VENEZUELA. Saber [online]. 2015, vol.27, n.4, pp.586-594. ISSN 2343-6468.

In this study the level of job satisfaction of workers was determined in the human resources department of a company located in eastern region of Venezuela. The fieldwork was carried out between june and july 2014. The study included 39 (out of a possible 65) administrative professionals who agreed to collaborate. A questionnaire (α= 0,832) was applied asking the most relevant unchangeable characteristics of workers, such as gender, seniority, position and formal education as well as questions that reflected the feelings of the worker-related quality of life at work. The instrument was self-administered without time control. Satisfaction at work was analyzed according to the Overall Job Satisfaction (OJS) scale which includes items such as: knowledge of tasks, incentives, compensation, fellowship and interaction with the boss. The average obtained from the employee satisfaction sample was close to 80% from a maximum of 100%. It was found through the Mann-Whitney U test that gender of workers of the company does not alter the level of wellbeing, and length of service and people who manage subordinates exhibit greater degree of comfort. The profile of an employee with high job satisfaction according to this study is synthesized as a man or woman with a seven-year seniority and a supervisory job.

Keywords : Job satisfaction assessment; profile; worker.

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