Resumen

DE NAVARRO, Marielis Caridad  y  GARCIA LEAL, Laura. Mediation: a Bioethical-Hermeneutic Model for Solving Conflicts in Human Organizations. Frónesis [online]. 2007, vol.14, n.1, pp.158-184. ISSN 1315-6268.

This research project analyzes the importance of effective conflict management among persons. They become part of an emotional and experiential repertory for the individual and, on occasion, they suppose dysfunction in interpersonal relations, even when they do not always lead to aggression; there will be cases that deal with incompatibility among the parties due to their interests, engendering distancing or violence between them. Effective conflict management demands skills for which mediation through implementation of a Bioethical-Hermeneutic Model is offered to achieve both the agreement and recognition of the other party as a legitimate other, reinforcing the quality of peoples’ lives. This is a descriptive documentary type of investigation and descriptive observation and content analysis were used to collect data. From the results, it can be concluded that valuation and recognition as such of the people in conflict represents an alternative for guaranteeing a rapid and secure solution with beneficial and lasting agreements.

Palabras clave : Conflict resolution; mediation; Bioethical-Hermeneutic model; human relations.