Resumen

SALCEDO, Irma  y  ROMERO, Juan José. Cultura Organizacional y Gestión de la Calidad en una Empresa del Estado venezolano. Revista Venezolana de Gerencia [online]. 2006, vol.11, n.33, pp.74-82. ISSN 1315-9984.

The objective of this paper was to identify the cultural, organizational factors that facilitate the implementation of a quality management system in a basic economic activity of the Venezuelan State. In order to do this a field study was undertaken for the purpose of analyzing the perceptions of the directors who participate at the management level in relation to three variables: management philosophy, management style, and organizational culture. The philosophy of management explores the level of manager identification with the mission, the organizational structure, and the objectives of the firm. In management style, the behaviour of the more relevant indicators such as leadership, decision-making, problem solving and the assignment of tasks are studied. In organizational culture, axiological representations as to values, principles and anti-values in the strategic level of organization are studied. As a result of this research, human qualities that should internalize the principle actors of the cultural organization, in order to reach the requirements proposed were determined. in order to reach quality based on international norms. In this sense, it was concluded that teamwork, the levelling of the structure, the reduction of hierarchic levels, and the improvement of internal communications were areas that required managerial action oriented towards quality management in the company under study.

Palabras clave : Organizational culture; management philosophy; quality management; management style.