Resumen

BAHOQUE, Evila; GOMEZ, Oda  y  PIETROSEMOLI, Licia. Knowledge Management in the Construction Industry: a Case Study. Revista Venezolana de Gerencia [online]. 2007, vol.12, n.39, pp.393-409. ISSN 1315-9984.

The purpose of this article is to explore the knowledge management process in the construction industry using the following specific objectives: identifying access to knowledge through external, internal and individual environments, knowing the tools used and identifying the platform on which the business’s knowledge management is supported and carried out. The methodology used is of a descriptive type, supported by a documentary review of theories in the area, complemented by the application of a survey and interviews of the organization’s personnel. Results show that in the case studied in the construction industry, knowledge management is a part of the company’s strategic plan, with an eye to preserving and taking advantage of it; however, it lacks specific tools and specialized computer applications for supporting the development of knowledge management models.  Based on these results, the study recommends formulating action strategies and policies for developing a model to benefit the business in terms of greater added value, increasing its competitiveness and therefore, strengthening the industry in the national market as well as its entry into international markets.

Palabras clave : Knowledge management; SaME; added value; competitiveness; construction industry.