Abstract

BATLLE ROIS-MENDEZ, Francisco  and  INCIARTE OSORIO, Bárbara. Knowledge management in beer companies: A case study. Revista Venezolana de Gerencia [online]. 2009, vol.14, n.45, pp.42-54. ISSN 1315-9984.

The study was made in order to determine the development of knowledge management in brewery enterprises of the San Francisco Municipality, State of Zulia, Venezuela. The research was descriptive; with a non-experimental, transversal field design. The sample consisted of 98 subjects, including managers, superintendents and employees at Cervecería Polar C.A., Planta Modelo. Conclusions were that the generation of knowledge, the technological dimension, the cultural dimension and leadership are key elements of knowledge management developed in this industry, highlighting the development of technological aspects as the strategy that has allowed it to remain the leader in the market, thanks to innovations in cutting-edge technology applied to production processes and a leadership that encourages teamwork as an organizational value.

Keywords : Knowledge management; innovation; creativity; learning communities; leadership.