Resumo

SOTO QUINTANA, Antonio José; STAGG, Marcial  e  VALENTE MARTINEZ, María Rosa. Operational risk management in Venezuelan universal banking. Revista Venezolana de Gerencia [online]. 2009, vol.14, n.45, pp.96-109. ISSN 1315-9984.

The objective of this article is to make a diagnosis of operational risk management in Venezuelan universal banking. This investigation was classified as descriptive, transversal, field research; the sample consisted of the first six universal banking institutions (in terms of deposit capture) located in the national territory, selected using a non-probabilistic, intentional sample. The data collecting technique consisted of a self-administered Likert-scale questionnaire applied to managers in the different risk units of the main offices for universal-type banking institutions. Results of this investigation show that universal banks do not give out information about how they administer operational risk. Likewise, despite motivation for creating models that permit measuring operational risk, the above mentioned efforts get neutralized because these internal models are not executed by the institutions. Finally, technological management constitutes a differentiating effect on the polled institutions; originating a segmentation of the banking business, which in the long term, harms the institutions as a whole due to the effect of systemic risk.

Palavras-chave : Operational risk; universal banking; management; diagnostic.