Resumen

NUNEZ, Linda; RODRIGUEZ, Daysi  y  CACERES, Alfonso. Analysis of the Perception of Municipal Services in the Anzoátegui Community, Venezuela. Revista Venezolana de Gerencia [online]. 2010, vol.15, n.49, pp.72-86. ISSN 1315-9984.

The purpose of this article is to analyze the perception the Anzoátegui community has related to municipal services provided as part of public management by results, contributing to an initial methodological approach as an opinion study for evaluating municipal public policies. Based on management by the mayors, according to powers conferred by the Constitution of the Bolivarian Republic of Venezuela in the municipalities of Sotillo, Urbaneja, Bolivar, Guanta Penalver, State of Anzoategui, Venezuela, using administrative perception indicators, and through opinions regarding the provision of public services, the indicators were prioritized using a principal component analysis (varimax) of rotated factors. Information was collected in September, 2008, and processed with statistical software SPSS 15. The methodological approach used made it possible to determine citizen priorities for policies implemented by the municipalities according to law. Findings show that citizens of the Sotillo, Urbaneja and Guanta municipalities prioritize street and sidewalk cleaning and garbage collection in their evaluations, while residents of Bolivar and Guanta gave greater importance to public policies related to recreation, culture and sport.

Palabras clave : Management analysis; municipal services; citizen perception.