Resumen

KARIM, Oliva; MADELEIN, Arellano; MARIA, López  y  KAREN, Soler. Information Systems for Managing Maintenance in the Main Industry of the State of Zulia. Revista Venezolana de Gerencia [online]. 2010, vol.15, n.49, pp.125-140. ISSN 1315-9984.

The purpose of this work is to determine the characteristics that distinguish information systems for managing maintenance in the principal industry in the State of Zulia. The study is based on a structured interview applied to the managers, heads or those in charge of maintenance for fourteen (14) industries in the region selected from a population of thirty-four (34) companies. The study determined the condition of the constitutive elements for maintenance information systems, such as equipment administration, work orders, maintenance specialties, material storage and control, performance reports and information technologies used. Results show that maintenance management in the interviewed industries emphasizes equipment administration and the use of work orders as planning and control mechanisms for maintenance activities. Heterogeneity was observed in the information system characteristics that support maintenance management, due principally to dissimilar use of information technologies. Conclusions are that industries with a greater level of automation evidence more organized information systems with greater possibilities for controlling maintenance management.

Palabras clave : Information system; main industry; maintenance management; State of Zulia.