Resumo

MORENO DE TOVAR, Liuval. KNOWLEDGE MANAGEMENT MODEL THROUGH UNIVERSITY EXTENSION. Investigación y Postgrado [online]. 2005, vol.20, n.2, pp.213-239. ISSN 1316-0087.

This study presents a research and academic knowledge management model for the "Universidad Pedagógica Experimental Libertador" that contributes to the quality of education through university extension activities. It was developed as a feasible project, based on a descriptive field study, which allowed the analysis of the observed situation. A cross transversal, non experimental design was used, following the quantitative research paradigm for the initial model and a qualitative phenomenological conception for the final model. The population of the study included 1495 teachers distributed in eight institutes through the country. A sample was obtained from a finite population using a mathematical formula. A questionnaire was designed to collect the teachers' opinion and based on it develop the first model. To gather quantitative information, a Teachers Opinion Questionnaire about the University Knowledge Management for Education Quality at UPEL was design and applied. The first model was created and then validated by UPEL tenured faculty, which acted as key respondents. The rationale was that in the phenomenological qualitative paradigm, the quality is revealed by the properties of the phenomenon that is under consideration by means of its exclusive characteristic.

Palavras-chave : knowledge management; continuing education; university role.