Resumen

COLMENARES, Leopoldo. CRITICAL SUCCESS FACTORS IN THE IMPLEMENTATION OF BUSINESS ADMINISTRATION SYSTEMS IN SMALL AND MEDIUM COMPANIES IN VENEZUELA. uct [online]. 2008, vol.12, n.46, pp.31-38. ISSN 1316-4821.

The main objective of this study was to determine the critical success factor for the implementation of planning systems for enterprise resources in the small and medium Venezuelan company. A panel of eight operational consultants was formed of two organizations engaged in the sale and support of such systems who identified fifteen contributing factors to success in the implementation of planning systems of the company’s resources. The factors so identified were classified according to their degree of importance using a Likert scale of seven points. The study finds that there is a mixture of technical and managerial factors that have an impact on the success of the project. Examples are: Establish the goals of the project, implant the system with minimum modifications, the level of technical knowledge of the users, the training offered to the users, and the support of the high management of the company to the project.

Palabras clave : Planning systems of the company’s resources; Critical success factors; Implementation of systems; Small company; Medium company; Delphi study.