Resumen

MORILLO PEREDA, Sherley Catherine; HUARAC QUISPE, Yohnny; CHAVEZ SOLANO, Delfor Angel  y  QUISPE VIDALON, Daniel. Analysis of the quality of service in the directorate of administration of the national police of Peru. uct [online]. 2022, vol.26, n.116, pp.63-69.  Epub 20-Mar-2025. ISSN 2542-3401.  https://doi.org/10.47460/uct.v26i116.644.

This research aims to determine the quality of service in the Directorate of Administration of the National Police of Peru. This study corresponds to the proactive descriptive type, not experimental. The answers of the users, being the dimension of empathy the lowest with 3.16, while the highest dimension is that of tangible elements with 3.73, applying a survey to 150 users. Concluding that the quality of service of the administrative direction of the National Police of Peru is regular, and the dimensions that must be reinforced are empathy and trust.

Palabras clave : quality; service; processes; police.

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