Resumo

TAPIA VILLALVA, José Tomás et al. Public management model for user satisfaction in health centers. uct [online]. 2024, vol.28, n.especial, pp.380-390.  Epub 30-Dez-2024. ISSN 1316-4821.  https://doi.org/10.47460/uct.v28ispecial.837.

This study evaluated the effectiveness of a management model in public health institutions, focused on improving user satisfaction and operational efficiency. Using a quantitative methodology, data from 125 administrative and health personnel evaluations were analyzed through surveys and performance metrics, focused on service quality, accessibility, equity, responsiveness, and financial performance. The results revealed that the evaluated criteria obtained mean scores above 4 on a scale of 1 to 5, with low standard deviations, highlighting a positive and consistent perception of the management model. Specifically, a significant improvement in emergency response capacity, efficient financial management, and a positive impact on the health of the population served was observed, demonstrating the implemented model's effectiveness and contribution to the general well-being and sustainability of the public health system.

Palavras-chave : user satisfaction; health sector; quality of service; administrative management.

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