Resumo

SURDEZ PEREZ, Edith Georgina; SANDOVAL CARAVEO, María del Carmen  e  GALMICHE FRIAS, Eliu. Scale to measure internal social capital: application in companies in the tourism sector. Telos [online]. 2025, vol.27, n.3, pp.828-835.  Epub 15-Jan-2026. ISSN 2343-5763.  https://doi.org/10.36390/telos273.03.

Internal social capital in organizations is an intangible asset maintained through agreements, common goals, trust, and knowledge sharing among members. This paper presents a reliability and validity analysis of a scale for measuring internal social capital in organizations and the results of its application in companies in the tourism sector. Managers from 39 hotels and 106 restaurants in Tabasco, Mexico, participated. The quantitative methodology included Confirmatory Factor Analysis (CFA), Cronbach's alpha coefficient, and descriptive analyses. The results showed a good fit with the three-dimensional model for measuring internal social capital: cognitive, relational, and structural. Convergent validity analysis indicates adequate internal consistency and that the items are aligned with the latent constructs (dimensions) to be measured. Discriminant validity analysis suggests that each construct shares more variance with its own items than with other constructs, thus supporting its conceptual distinctiveness. Cronbach’s Alpha Coefficient (α) values reported an optimal overall value and the descriptive areas of opportunity to consolidate social capital in the study sample.

Palavras-chave : Internal social capital; scale validation; hotels; restaurants; tourism sector.

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