Resumen

OLAYA GUERRERO, Lidia Mercedes; MEDINA MARCHENA, Agustín  y  PAIVA AYALA, Walter Richard. Digital transformation policies: digital government plans in the Peruvian coastal regions and Cajamarca (2025). Telos [online]. 2025, vol.27, n.3, pp.855-866.  Epub 15-Ene-2026. ISSN 1317-0570.  https://doi.org/10.36390/telos273.06.

This article analyzes the Digital Government Plans (PGD) implemented in 2022 by municipalities along the Peruvian coast and the Cajamarca region, with the purpose of identifying progress, differences, and best practices in digital public management. The study applied a qualitative and documentary approach, based on the review of PGDs published on official portals and surveys conducted with public officials. Findings show that all the regions studied had a PGD, although with varying levels of detail and development. Lima, Callao, and Ica stand out for presenting specific plans focused on the digitalization of procedures, interoperability, ICT training, and information security. Cajamarca, recognized as a national benchmark, set more ambitious goals such as achieving 100% digitalization of services and comprehensive staff training. However, its PGD remains generalist and lacks measurable indicators. In contrast, municipalities such as Pucusana (10%) or Mariscal Nieto (20%) set more modest objectives. The municipality of Ate is notable as the only one that officially reports progress, reaching 92% of its planned goals. Similarities among the plans include investment in technological infrastructure and staff training, while differences reflect local priorities: Lima emphasizes citizen security and urban mobility, while Cajamarca focuses on education and health. The study concludes that PGDs are strategic tools for state modernization and recommends replicating best practices such as interoperability, ICT training under ISO standards, and the use of agile methodologies.

Palabras clave : Digital Government; Digital Transformation; State Modernization; ICT Training and Public Management.

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