Resumen

TORRES, Maritza  y  ROJAS, Daniel. Modelo de evaluación de la calidad de la información corporativa en los servicios médicos. Enlace [online]. 2008, vol.5, n.3, pp.025-044. ISSN 1690-7515.

Corporate Information Quality’s Assessment Model in Medical Services Abstract Services’ provision involves a number of factors, among which stands out the information, so the perception of its quality by the client must be assessed as part of the service. The present study shows a model for evaluating the quality of information delivered to customers in services and its corresponding instrument. This model is validated through its application in the medical service of a social welfare institute in a Venezuelan university. The investigation is a non-experimental design type transactional. The population is teachers affiliated with the institute. The sample is determined using a stratified sampling proportional. The variable quality of the information delivered to customers is formed by the sub-dimensional delivery, accessibility and operational issues. The results are made up of an operational model for assessing the quality of corporate information delivered to customer in service, its own instrument of measurement, and a diagnosis resulting from the application of this instrument, which shows that the information studied, presents a medium quality. The results of information’s diagnosis allow design strategies to improve the quality of information provided to those affiliated in the medical services. Finally, we conclude that the proposed model evaluation is a contribution to the study of quality in information services.

Palabras clave : Evaluation Model; Quality of Information; Corporate Information; Medical Services; Social Welfare Institute.