Resumo

ARROYO-SANCHEZ, Lucy Katy  e  PENALVER-HIGUERA, Manuel José. Organizational transformation through training and evaluation of human capital in the service sector. Gestio et Productio [online]. 2024, vol.6, n.11, pp.148-172.  Epub 20-Dez-2024. ISSN 2739-0039.  https://doi.org/10.35381/gep.v6i11.181.

The objective of this research was to optimize training policies and the audit of human capital for labor performance during the year 2024. Methodologically, a mixed approach was used with a sequential exploratory design, combining qualitative and quantitative methods. The interview technique was used and a semi-structured questionnaire was applied as an instrument to a 40 employees. The results showed strengths such as the relevance of training programs and international support. However, weaknesses were identified such as the misalignment between training and actual labor needs as well as the lack of transparency in performance evaluations. The research concluded with a proposal for improvement that included a comprehensive needs assessment, the modular design of training programs, a transparent evaluation system, the expansion of professional development opportunities and the strengthening of organizational leadership.

Palavras-chave : Training; professional development; job performance; auditing; leadership.

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