Resumen

QUEZADA-BERRU, Soledad Mercedes; PALACIOS-GOMEZ, Luis Enrique Alva  y  GASTANADUI-IBANEZ, Lyli Ana. Soft skills and organizational communication in university workers. Gestio et Productio [online]. 2025, vol.7, suppl.1, pp.104-120.  Epub 01-Mayo-2025. ISSN 2739-0039.  https://doi.org/10.35381/gep.v7i1.256.

The general objective of the research was to analyze soft skills and organizational communication in university workers. It was categorized within a quantitative approach, since its purpose is the study of various phenomena that can be measured objectively. In this sense, it also made use of statistical tools to be able to examine, compare, predict and explain the events that are the subject of study, since its main purpose is to anticipate the occurrence of these events from the use of numerical data through the deductive method for subsequent analysis. The technique considered was the survey. In conclusion, strengthening cognitive competencies to ensure a better understanding and execution of instructions within the organization. In addition, emotional skills play a crucial role in the quality of horizontal communication between workers.

Palabras clave : Ability; communication; university. (UNESCO Thesaurus)..

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