Abstract

CHAVEZ CHOQUE, Melina Elizabeth; CALISAYA MESTAS, Hilda Luz; SAIRA QUISPE, Edilberto Wilfredo  and  PORTUGAL PORTALES, Dilma Erveni Portugal. Management information systems and their impact on decision making satisfaction in public and private entities in the Lima region. Revista InveCom [online]. 2025, vol.5, n.4, e504045.  Epub June 20, 2025. ISSN 2739-0063.  https://doi.org/10.5281/zenodo.14790453.

The objective of this study is to determine the relationship between management information systems and satisfaction with decision-making in public and private entities in the Lima region. This study was quantitative, descriptive, correlational, cross-sectional, and of a basic type. The sample included directors or managers of 82 public and private entities in the Lima region, from whom data were collected through 2 questionnaires; one with 14 questions (variable 1) and the other with 19 questions (variable 2). According to the results, 54.9% of the managers almost always use the management information system in the institution. Therefore, there is a 54.9% satisfaction in decision-making. The value obtained was r= 0.779, indicating a moderate positive correlation between the management information system and satisfaction in decision-making. Regarding the dimensions, the correlation was: rational (0.678), intuitive (0.653), professional (0.793) and organizational (0.705). With this, it is concluded that there is a significant correlation between management information systems and satisfaction in decision-making in public and private entities in the Lima region.

Keywords : management information system; decision-making; entities.

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